Discover Our Proven Approach to Service Excellence
At ATELIER CX, we transform your service culture through a carefully crafted, three-phase approach. From setting bespoke service standards, to refining them with tailored training, to measuring success through comprehensive assessments, our process ensures consistent excellence. Explore how we partner with you every step of the way to elevate every touchpoint.
See below for a deeper look at each phase: Craft, Refine, Measure—and see how we deliver measurable results for your brand.
Setting the Foundation for Service Excellence
Phase I: Craft
We craft a tailored service blueprint by thoroughly assessing your brand’s vision and designing standards that embody its core values. Our approach ensures that every operational detail is aligned with your commitment to service excellence.
What to expect:
- Consult & Assess: We conduct an in-depth consultation to understand your brand’s goals and service aspirations.
- Design: Our team creates bespoke service standards for every area of your operation, offering detailed examples to ensure consistency and excellence.
Example Deliverables for this phase:
- On-Site Consulting Reports
- Custom Standards & Interactive Images
- Service Pocket Cards
- Back-of-House Posters
- Training Decks & Facilitation Guides
Custom Training for Elevated Service
Phase II: Refine
We take your newly defined standards and refine them through immersive, tailored training sessions that embed them into your team’s daily operations. Our goal is to ensure your staff consistently delivers an exceptional service experience, aligned with your brand’s promise.
What to expect:
- Tailored Training: Our experienced trainers bring your service standards to life, ensuring your team delivers exceptional service in every interaction.
- Scalable Solutions: Choose from in-person workshops or 24/7 live virtual training, accessible on mobile, tablet, and desktop, provided via Forbes Travel Guide’s The Academy.
Example Deliverables for this phase:
- In-Person Training
- Live Virtual Training
- Custom Training Modules
- Workshop Agendas
- Staff Certificate of Completion
Quality Assessments for Continuous Improvement
Phase III: Measure
We conclude with quality assessments, performing incognito evaluations to measure your team’s performance against the standards we’ve set. This phase ensures continuous improvement and helps you track progress over time.
What to expect:
- Incognito Assessments: Our experts evaluate service touchpoints from the perspective of your customers, ensuring an objective review of your team’s performance.
- Actionable Insights: Receive detailed reports that highlight strengths and areas for improvement, allowing you to set property-specific goals and track year-to-date progress.
Example Deliverables for this phase:
- Detailed Online Reports
- Incognito Quality Assessments
- Year-to-Date Progress Tracking
- Actionable Insights for Goal Setting & Accountability
Featured Testimonials
We are so grateful for the wonderful training experience you shared with our teams at 111! I have heard such great feedback from each session. Thank you for your commitment and engagement.
111 West 57th Street Management Co.
The entire team was delighted with the quality of the training offered, and it allowed us to better identify the needs and steps to be taken to ensure that we build a culture of service.
Royalmount
It was the most engaged they have ever seen the general managers at any training or meeting in the past, and they are eager to ensure they keep the momentum going with the things they learned.
Signature Aviation
Are You Ready for Excellence?
ATELIER CX is here to partner with you on your journey toward unparalleled customer experiences. Our expert team is dedicated to crafting tailored service blueprints, refining your team’s capabilities, and ensuring that your performance is consistently exceptional.